Client Services

Lori Fisher, Director of Client Services for the Main Office:
Karen Pfortsch, Language Support Specialist / Client Services Consultant for the Lancaster Office:

On this page you can find:
Assistive Devices & Technology
Monthly Interpreted Health Workshops

Hearing Aid Programs
Hearing Screenings
Client Services Survey​
Prescription support info

Our Client Consultant works with the Deaf, Hard of Hearing and Hearing individuals by empowering them with information, education, advocacy and community referrals to help with personal issues and resolve communication barriers. Contact Lori at the Berks Office, or Karen at the Lancaster Office to schedule an appointment.

Assistive Devices & Technology

Assistive Technology helps people who are deaf and hard of hearing to live more independently. Devices use auditory signals, flashing lights or vibrations to alert people with a hearing loss.


Listed are some examples of Assisted Devices:
  • Alarm Clocks – Most alarm clocks are designed with a combination of features (extra loud alarm, bed shaker) that are guaranteed to wake you up.
  • Baby Cry Signalers – Alerts you to baby sounds, most have an adjustable dial to pick up the softest sounds and send a signal.
  • Doorbell Signalers – works with or without an existing doorbell to let people know that someone is at the door.
  • Smoke/Fire Alarms – Alerts you to smoke alarm, some have built in strobe lights.
  • Telephones – There are phones available that can adjust amplifications depending on your hearing loss.
  • TV Listening System – Allows you to listen to the TV at a volume that is comfortable to you, without disturbing others in the same room.


Starkey Cares

The first step is for the patient to make an appointment online (or call one of the providers) for a hearing test and let the doctor’s office know that they are seeking to qualify for Starkey Cares:person wearing a hearing aid

At the patients first office visit, they will do a hearing test and review payment options with the patients. If they are a candidate for this program, the office will refer them to Starkey Cares to apply online for the program. Part of the application process is proving low-income and then if approved, pay the $300 application fee.

After the application is approved and the $300 fee has been received, the patient would return to the office to be fit with hearing aids at no additional charge. The office will provide 5 free follow-up appointments. After those 5, there may be additional office visit fees. The patient is in charge of paying for their own batteries.


TDDP Program:

The Pennsylvania Telecommunication Device Distribution Program provides specialized telecommunications devices, such as text telephones and amplifiers, at no charge to qualifying persons who are deaf or hard of hearing, or with speech and language disorders or with a physical disability that prevents them from using standard telecommunication equipment, who have gross incomes of less than 200% of the federal poverty level. Other qualifications that must be met in order to participate in the TDDP include: Pennsylvania residency, qualified disability, must be at least 6 years old, and must have phone service and the ability to learn how to use the telecommunications device.

The following devices are available to eligible persons: TTY, voice Carryover TTY, Amplifier, Hands-Free Speakerphone, Large Button Speakerphone, TTTY with Braille Display, TTY with Large Visual Display, Ring Signaler, Vibrating Signaler and Light Signaler.

Contact Lori or Karen for more information or visit their website at


Upcoming Workshops in 2022

Workshops are held at Keystone Deaf & Hard of Hearing Services, 1290 Broadcasting Road Suite 1 Wyomissing PA 19610.

Please check back for updates. ​​For more information, use the form below to email Lori or call 610-685-4523


For more information:

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